Privacy policy

1. General Provisions

1.1. This privacy policy governs the principles of collecting, processing, and storing personal data. The personal data is collected, processed, and stored by the data controller (ROUEN OÜ) (hereinafter referred to as the data controller).

1.2. The data subject, in the context of this privacy policy, is the customer or any other natural person whose personal data is processed by the data controller.

1.3. A customer, within the meaning of this privacy policy, is anyone who purchases goods or services from the data controller’s website.

1.4. The data controller adheres to the principles of data processing established by law, including processing personal data lawfully, fairly, and securely. The data controller can confirm that personal data is processed in accordance with applicable legal provisions.

2. Collection, Processing, and Storage of Personal Data

2.1. The personal data collected, processed, and stored by the data controller is collected electronically, primarily through the website and email.

2.2. By sharing their personal data, the data subject grants the data controller the right to collect, organize, use, and manage the personal data provided by the data subject directly or indirectly when purchasing goods or services through the website, for the purposes defined in the privacy policy.

2.3. The data subject is responsible for ensuring that the data they provide is accurate, correct, and complete. Knowingly providing false information is considered a breach of this privacy policy. The data subject is obligated to promptly notify the data controller of any changes to the information provided.

2.4. The data controller is not liable for any damages caused to the data subject or third parties due to the submission of incorrect information by the data subject.

3. Processing of Customers' Personal Data

3.1. The data controller may process the following personal data of the data subject:

- 3.1.1. First and last name;

- 3.1.2. Phone number;

- 3.1.3. Email address;

- 3.1.4. Delivery address;

- 3.1.4. Bank account number;

- 3.1.5. Payment card details;

3.2. In addition to the above, the data controller has the right to collect information about the customer from public registers.

3.3. The legal basis for processing personal data is Article 6(1)(a), (b), (c), and (f) of the General Data Protection Regulation (GDPR):

a) The data subject has given consent for the processing of their personal data for one or more specific purposes;

b) Processing is necessary for the performance of a contract to which the data subject is a party or in order to take steps at the request of the data subject prior to entering into a contract;

c) Processing is necessary for compliance with a legal obligation to which the controller is subject;

f) Processing is necessary for the purposes of legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, especially where the data subject is a child.

3.4. Processing of personal data according to the purpose:

- 3.4.1. Purpose of processing: Security and safety

Maximum retention period for personal data: As specified by legal deadlines.

- 3.4.2. Purpose of processing: Order processing

Maximum retention period for personal data: 1 year

- 3.4.3. Purpose of processing: Ensuring the functioning of the e-store services

Maximum retention period for personal data: 1 year

- 3.4.4. Purpose of processing: Customer management

Maximum retention period for personal data: 1 year

- 3.4.5. Purpose of processing: Financial operations, accounting

Maximum retention period for personal data: As specified by legal deadlines.

- 3.4.6. Purpose of processing: Marketing

Maximum retention period for personal data: 1 year

3.5. The data controller has the right to share customers’ personal data with third parties, such as authorized data processors, accountants, transport and courier companies, and payment service providers. The data controller is the responsible processor of personal data. The data controller will transmit the personal data necessary for executing payments to the authorized processor, Maksekeskus AS.

3.6. When processing and storing the data subject’s personal data, the data controller implements organizational and technical measures to ensure the protection of personal data against accidental or unlawful destruction, alteration, disclosure, or any other unlawful processing.